Have questions about Truplex? We're here to help. Reach out and our team will get back to you within 24 hours.
Whether you have questions about our products, pricing, or just want to say hello, we'd love to hear from you.
We typically respond within 24 hours during business days (Mon-Fri, 9am-6pm EST)
Can't find what you're looking for? Send us a message above.
Our 14-day free trial gives you full access to all features with no credit card required. You can verify up to 50 returns during the trial period. At the end of the trial, you can choose a plan that fits your needs or continue with our free tier.
Our Claude Vision AI achieves over 80% accuracy in detecting fraudulent returns, including counterfeits, substitutions, and condition fraud. The AI continuously improves as it processes more verifications, and you can provide feedback to help it learn your specific product catalog.
Currently, Truplex Guard fully supports Shopify with a one-click installation. We're actively developing integrations for WooCommerce, BigCommerce, and Magento. Join our waitlist to be notified when your platform is supported.
Yes, you can cancel your subscription at any time with no penalty. Your access will continue until the end of your current billing period. We also offer a 30-day money-back guarantee if you're not satisfied with the service.
Absolutely. We use enterprise-grade security including 256-bit encryption, SOC 2 compliance, and GDPR-ready practices. Your product images and verification data are stored securely on AWS infrastructure with strict access controls. We never share your data with third parties.
Yes, our Enterprise plan includes custom integrations, dedicated account management, SLA guarantees, and priority support. Contact our sales team to discuss your specific requirements and get a custom quote.